Residence Inn Syracuse Downtown at Armory Square

Location: Highly praised for being central to restaurants, shops, and entertainment venues, with easy access on foot.

One night stay for a concert in town, and had more than enough issues to almost want to leave and go back home before the concert started. Upon arrival, the building itself (not the whole block) had no power and hadn't all day. Not the employees or managers fault, but the way they handled it was subpar. We were unaware before arriving, we were not offered any option to rebook/check out/stay anywhere else, and were told to walk up 5 floors in the pitch black darkness using just cell phones for light all while carrying all luggage. No emergency lights were on whatsoever, which I feel like is a huge safety concern. We met a maintenance worker on the 5th floor that let us into our room using a master key. Good thing the room has big windows and it was still light out, so we had natural light to rely on for the time being. We were not offered any compensation, apology, or even a bottle of water for the inconveniences. The power came back on at some point while we were gone at the concert or else we would have grabbed our things and left at that point. Average breakfast. Clean room.

As always, Marriott has very clean hotels with great staff. However, the bed was super uncomfortable. And there was an obnoxious mechanical humming in my room. I ended up leaving the tv on so I could manage a few hours sleep.